The appointment was made over the phone, confirmed via email and confirmed again when she was a few minutes away. The cost was exactly what she said it would be for the visit. I didn't ultimately need parts so she didn't charge me extra. Who does that nowadays?!Most importantly, her manner was upbeat and fun. She didn't try an intimidate me, she didn't try and push me to have my stove restored but simply mentioned it as an option. Overall, the best service call I've had, in, oh, at least ten years!My experience was not as rosy. He was actually early after giving me a call to see if he could move the appointment up.

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